Luxiris Logo (White Background)

Privacy Policy for Luxiris Gems (PVT) Ltd.

Last Updated: June 8, 2025

1. Introduction

Luxiris Gems (PVT) Ltd. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

  • Contact Details: Name, email address, telephone number, postal address.
  • Account Details: Username, password, company name, shipping, and billing addresses.
  • Transaction Data: Order history, payment details (processed via third-party gateways), invoices.
  • Enquiry and Support Data: Questions, feedback, correspondence you submit through contact forms or email.

2.2 Automatically Collected Information

  • Technical Data: IP address, browser type and version, operating system, device identifiers.
  • Usage Data: Pages viewed, time and date of access, referring website, clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze website performance.

2.3 Third-Party Sources

  • Business Partners: Information you provide when referred by our partners.
  • Public Databases: Business registry data for corporate verification.
  • Analytics Providers: Aggregated, non-identifying usage data from tools such as Google Analytics.

3. How We Use Your Information

We use your personal data for the following purposes:

  1. Service Delivery: To process and fulfill orders, manage accounts, and provide customer support.
  2. Communication: To send order confirmations, shipping notifications, newsletters, and promotional offers (where consented).
  3. Website Improvement: To analyze trends, administer the site, track user movements, and gather demographic information.
  4. Legal and Compliance: To comply with applicable laws, resolve disputes, and enforce our terms and policies.
  5. Marketing: With your consent, to deliver tailored advertising, special offers, and industry updates.

4. Legal Basis for Processing

  • Consent: Where you have given clear permission.
  • Contractual Necessity: To perform obligations under our sale, service, or support agreements.
  • Legitimate Interests: To improve our services, protect our rights, and ensure network and information security.
  • Legal Compliance: To meet regulatory obligations.

5. Disclosure of Your Information

We may share your information with:

  • Service Providers: Payment processors, shipping companies, IT hosting providers, email distributors.
  • Affiliates and Subsidiaries: For internal administrative purposes, consistent with this policy.
  • Professional Advisors: Legal, accounting, or auditing firms.
  • Regulatory Authorities: When required by law or court order.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality safeguards.

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

We employ cookies and similar technologies to:

  • Remember your preferences and login information.
  • Understand and improve website performance and functionality.
  • Deliver relevant content and marketing.

You may disable cookies via your browser settings; however, this may limit your access to certain features.

7. Data Security

We implement technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server infrastructure, and access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

9. International Transfers

As an international gem supplier, your information may be transferred to, stored in, and processed in countries outside your residence, including Sri Lanka and other jurisdictions where our service providers operate. We ensure adequate safeguards are in place to protect your data in accordance with applicable laws.

10. Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect or maintain personal data from anyone under 16. If you believe we have inadvertently collected such data, please contact us immediately, and we will delete the information.

11. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to our processing of your data.
  • Withdraw consent where processing is based on consent.
  • Request data portability.
  • Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us as detailed below.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when we post the revised policy on our website with an updated “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Luxiris Gems (PVT) Ltd.
Email: [email protected]
Address: 67/20 A, Second Floor, Nattarampotha, Kundasale 20168, Sri Lanka

We will respond to your inquiry within a reasonable timeframe.